We monitor inbound messages, comments, and enquiries, filtering out noise and highlighting genuine opportunities. Whether it's a potential customer, collaboration request, or business lead, we ensure important conversations don't get lost in the crowd. As our relationship develops, we can take a more active role by handling enquiries, coordinating appointments, and helping manage your schedule, allowing you to focus on running your business.
Creating content and running a business is already time-consuming enough. Social media should generate opportunities, not become another full-time responsibility. We help businesses and creators stay responsive, maintain a professional presence, and make the most of every opportunity. Because every missed message, enquiry, or lead is a potential customer left waiting.
Shadow Media is designed for content creators, professionals, and businesses who receive regular enquiries, messages, comments, and opportunities across one or multiple platforms but don't have the time or resources to manage them effectively.
We intentionally work with a limited number of clients to maintain a high standard of service. This allows us to understand your business, communicate authentically on your behalf, and provide the attention and consistency that larger agencies often cannot.
Trust and confidentiality are at the heart of everything we do. Every client completes a detailed Shadow Profile, allowing us to understand their business, communication style, boundaries, and operational preferences. We operate within clearly defined guidelines and treat all client information, conversations, and opportunities with complete discretion.
Foundational Presence Management
Maintains a consistent and active online presence across platforms.
Message Handling & Filtering
Comment Management
Interaction and Engagement
Post Optimisation
Content Distribution
Active Communication & Opportunity Management
Manages incoming communication and identifies actionable opportunities from audience interaction.
Account Management
Enhanced Mailbox Management
Enhanced Mailbox Management
Notification Management
Opportunities and Lead Management
Full Operational Presence Management
Operates your digital presence as a managed system, handling communication, opportunities, and coordination end-to-end.
Proactive Account Management
Full Inbox & Communication Ownership
Enhanced Mailbox Management
Advanced Notification & Escalation Management
Booking & Appointment Coordination
Shadow Core includes management of up to 2 platforms. If you're only active on one platform, we'll help establish a second presence and distribute content across both.
Our services start from £250 per month, with pricing based on platform coverage, communication volume, and level of support required.
Where possible, access is granted through platform permissions such as Meta Business Suite. This allows us to manage your accounts without requiring your passwords.
We can repurpose and optimise existing content for social media. While we don't currently provide professional photography or videography, we can edit supplied content into platform-ready posts.
That's entirely up to you. Some clients prefer to stay involved in every post, while others prefer us to manage their presence with only important opportunities and decisions escalated.
Limited onboarding to maintain service quality.